Biggest Challenges for a Program Manager Customer Experience at Foodpanda
Suradis, a Program Manager at Foodpanda, identifies "leadership without authority" as the biggest challenge in their role. This requires building relationships and trust with cross-functional stakeholders to convince them to collaborate on projects and deliver beneficial solutions for the company.
Leadership, Project Management, Communication, Teamwork, Relationship Building
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Suradis Seemakhupt
Program Manager, Customer Experience
Foodpanda
Chulalongkorn University; graduated in 2013.
No, but I am currently attending a full-time MBA program at UCLA.
Computer Science
Technology
Sales and Client Management
International Student, Honors Student, Scholarship Recipient
Video Highlights
1. Influencing without direct authority: A Program Manager's role often involves leading cross-functional teams without direct reporting lines. Building trust and strong relationships are crucial for success.
2. Collaboration and stakeholder management: Effective program management necessitates collaboration with various stakeholders. Successfully navigating these relationships is key to project completion.
3. Problem-solving and solution delivery: The role focuses on delivering solutions that benefit the company. The ability to identify problems and implement solutions is paramount.
Transcript
What is your biggest challenge in your current role?
Actually, as I mentioned, the biggest challenge is leadership without authority. As a program manager, you don't have subordinates you can direct to do something for you.
Instead, you have to convince team members or stakeholders from different teams to work for you. This means developing relationships and trust.
This way, they are willing to help you work through the project and deliver a solution that will benefit the company.