Career Path Of A Customer Service Associate Manager At Wells Fargo
Stephen's career path, unexpectedly shaped by a heart transplant in college, led from part-time high school debate coaching and retail work at Brooks Brothers ("I really liked that part of it"), to a Wells Fargo customer service associate role where strong customer service skills allowed for quick advancement. This progression, through team leader to manager positions, showcases a commitment to customer experience excellence and a capacity for leadership within the company.
Customer Service, Career Development, Teamwork, Leadership, Resilience
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Stephen Renzi
Customer Service Associate Manager
Wells Fargo
Drake University 2009
N/A
Political Science, American Studies
Finance (Banking, Fintech, Investing)
Sales and Client Management
Took Out Loans
Video Highlights
1. Stephen's career path highlights a successful transition from retail to a management role in customer service at Wells Fargo.
2. His experience at Brooks Brothers provided valuable customer service skills that directly transferred to his Wells Fargo role, showcasing the importance of transferable skills.
3. Stephen's career demonstrates the possibility of career growth within a company by starting in an entry-level position and rising to management through hard work and taking initiative to apply for promotions.
Transcript
Could you walk me through your career path, starting with your experiences in college? Did you have any internships or jobs before your current role?
Starting in college and just before college, I had a heart transplant. When I entered college, I didn't have many goals in mind. I approached it as a general liberal arts degree, intending to take various classes to figure out what I wanted to do while still recovering from surgery.
Through that, I was part-time coaching high school debate. I didn't do any other internships but did work some retail. I enjoyed the customer service aspect of it and talking to people.
When college ended, I went to work for Brooks Brothers. Still in retail, but with a store that had a strong emphasis on customer service and client relationships. I really liked that part of it and thought I would only do it short-term. I ended up doing that for about eight years, all here in Des Moines.
I was looking at Wells Fargo for a more stable career with a regular schedule. I applied for an entry-level customer service associate job, not knowing much about it beforehand. When I started, I realized it was phone customer service for a store brand credit card.
I already had a strong customer service background. At Brooks Brothers, part of my job duties was offering the store credit card to customers. I brought that knowledge with me, took to the job quickly, and excelled in the monitored statistics.
About a year in, there were openings in my department for a team leader position, which is like an assistant manager. I applied for that and really enjoyed sharing customer experience excellence and helping train other team members. I did that for a couple of years.
When they started hiring for managers in my department, that was the next logical step. I've been in that role for a couple of years now and really enjoy it.
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