Biggest Challenges Faced By a Sales Onboarding Manager at Salesforce
Ryan's biggest challenge as a Sales Onboarding Trainer-Manager at Salesforce is "managing multiple stakeholders," balancing competing needs from sales, marketing, and other teams while ensuring training effectiveness and content accuracy. The dynamic nature of Salesforce's product releases necessitates constant content updates, requiring diligent audits to maintain a high-quality learning experience and avoid delivering "inaccurate content."
Stakeholder Management, Curriculum Development, Content Management, Teamwork, Adaptability
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Ryan Avolese
Sales Onboarding Trainer - Manager
Salesforce
University of Colorado
n/a
Business Management & Admin
Technology
Sales and Client Management
Greek Life Member
Video Highlights
1. Managing multiple stakeholders with diverse needs and expectations is crucial and requires balancing competing priorities and delivering fair outcomes.
2. Maintaining up-to-date training content in a rapidly changing environment like Salesforce demands continuous audits and resource management to ensure accuracy and a positive learning experience.
3. The role involves navigating feedback and potentially delivering unpopular news to stakeholders, necessitating strong communication and relationship-building skills to explain decisions and maintain collaboration.
Transcript
What is your biggest challenge in your current role?
I would say managing multiple stakeholders. We're working with people from sales, marketing, learning design, and business strategy. There are many different stakeholders who want their needs conveyed in the onboarding program.
You have to find a balancing act to ensure everyone's needs are met, while also being fair and delivering a feasible program. Sometimes people want training in a format that isn't the right fit. For example, something might be better trained by a manager than a dedicated trainer.
Managing different stakeholder expectations is probably the most challenging part. You need good relationships to push back and deliver news they may not want to hear. It's important to explain why decisions are made and how you're helping them.
Another challenging aspect is that our onboarding content is always changing. Salesforce is innovative, releasing many new products each year. Making sure your content is up to date is crucial.
It's a bummer when training content isn't accurate. That creates a bad experience for learners and for the person delivering the content. We do a lot of audits and double-checking to ensure everything has the most up-to-date information.