Main Responsibilities of a Director at Forward Air
Ryan's main responsibilities as a Director at Forward Air center on leadership, "helping to develop people" and ensuring "clear expectations," while maintaining a calm yet highly motivated team in the urgent world of large-scale freight shipping. This involves managing high customer expectations and keeping the team focused on their tasks amidst the pressure of a constantly moving operation.
Leadership, Teamwork, Logistics, Customer Relations, Motivation
Advizer Information
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Job Title
Company
Undergrad
Grad Programs
Majors
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Traits
Ryan Dromgoole
Director
Forward Air
Arizona State University (ASU) - W. P. Carey
University of Denver & Masters in Transportation
Industrial, Supply Chain Management
Manufacturing, Operations & Supply Chain, Nonprofit, Foundations & Grantmaking
Operations and Project Management
Took Out Loans, Worked 20+ Hours in School
Video Highlights
1. Leadership and people development: Ryan emphasizes his role in developing his team members, setting clear expectations, and motivating them to exceed expectations.
2. High-pressure environment: The job involves managing the timely delivery of freight, similar to package tracking but on a much larger scale, demanding urgency and constant attention.
3. Customer satisfaction: The work is customer-focused, with the need to meet high expectations for on-time delivery and maintain a calm and efficient team to handle customer demands and potential issues
Transcript
What are your main responsibilities within your current role?
My main responsibilities are on the leadership side. I help develop people and ensure they have clear expectations of what's expected of them daily.
I also encourage them to go above and beyond. Many customers have high expectations because we're in the business of shipping freight.
Imagine tracking your own package, but at a much larger scale with full containers of freight. There's a lot of urgency, and I try to keep the team motivated and calm, while they stay on top of their tasks.