Main Responsibilities Of A Senior Territory Manager At iRhythm Technologies
As a senior territory manager at iRhythm Technologies, Nicole manages a large territory in California, calling on various medical specialties—"one day I can be in a cardiology office...the next day, going to a primary care office"—requiring diverse responsibilities from in-person client meetings to online trainings and administrative tasks. This variety, combined with continuous professional development, keeps Nicole's role engaging and dynamic.
Medical Sales, Healthcare Technology, Customer Relationship Management, Territory Management, In-person Sales
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nicole gutierrez
senior territory manager
irhythm technologies
University of Arizona
n/a
Political Science, American Studies
Biotechnology & Pharmaceutical, Healthcare, Medical & Wellness
Sales and Client Management
None Applicable
Video Highlights
1. Varied daily tasks: Nicole's role involves a mix of in-person meetings with various medical professionals (cardiologists, primary care physicians, medical assistants), and administrative tasks like email correspondence, expense reports, and trainings. This highlights the dynamic nature of the job and the need for adaptability.
2. Extensive customer interaction: A significant portion of Nicole's responsibilities centers around building relationships with and educating healthcare providers on the use of cardiac monitoring technology. This showcases the importance of strong interpersonal and communication skills in this field.
3. Continuous learning and professional development: Nicole emphasizes the ongoing training and education required to stay current with industry advancements and product knowledge. This highlights the importance of continuous learning and professional development in the medical technology sector.
Transcript
What are your main responsibilities within your current role?
I am currently a senior territory manager. I manage a large territory that spans from Palo Alto, California, down through West San Jose, to Salinas and the Monterey Peninsula.
My company focuses on cardiac monitoring, capturing arrhythmias for patients with or without symptoms. We provide a platform that helps doctors read AI-generated reports from the monitors.
My day-to-day work varies significantly. A fun aspect of my current role, where I've been for almost three years, is calling on various specialties. One day I might be in a cardiology office, working with the practice manager, meeting with a cardiologist, or training medical assistants on applying a monitor patch.
The next day, I could be at a primary care office, educating staff on the benefits of cardiac monitoring within primary care, given the long wait times for specialist appointments. This involves a lot of in-person meetings, which I really enjoy.
I struggled with desk jobs where I was always on the computer. It's fulfilling to be out visiting different customers. I aim to visit customers three to four days a week.
I typically reserve Mondays or Fridays for administrative tasks. This includes catching up on emails, follow-ups, handling Zoom meetings with customers, processing expenses, and attending trainings.
At my company, we prioritize staying knowledgeable about our products, the industry, and disease states. We have ongoing learning and training sessions to ensure our skills remain up to date.
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