Most Important Skills for a Manager of Operations Excellence at Sharp HealthCare
Myron, a Manager of Operations Excellence and Lean Six Sigma Black Belt, emphasizes that "the ability to ask the right questions" and strong organizational skills are crucial for success, managing 60 project managers across diverse areas like finance and healthcare. The third key skill is effective people management, leveraging "patience and high EQ" to foster successful relationships and bring out the best in every team member.
Project Management, Communication, Problem-Solving, Leadership, People Management
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Myron Soyangco
Manager of Operations Excellence
Sharp HealthCare
UCLA
UCLA Anderson SOM - MBA
Chemistry
Healthcare, Medical & Wellness
Operations and Project Management
Honors Student, Scholarship Recipient, Pell Grant Recipient, Took Out Loans, Immigrant, Worked 20+ Hours in School, LGBTQ, Transfer Student
Video Highlights
1. Facilitation and project management skills are crucial for success.
2. Flexibility and comfort with not being the expert are essential, as the role involves working with diverse teams and areas of expertise.
3. Strong people management skills, including the ability to ask insightful questions, stay organized, and build strong relationships, are vital for effective leadership and project success.
Transcript
What skills are most important for a job like yours? Being a Lean Six Sigma Black Belt, for example.
It's actually my discipline in facilitation and project management, and then also being in operations. One of the most important things is to be flexible and to be comfortable not being the expert.
I work on projects in finance with my finance folks, and I work on projects about sepsis with nurses and doctors. I'm not a nurse or a doctor, and I need to come to terms with realizing that the skills I need aren't about clinical excellence, because that's what my team is there for.
It's really about being able to facilitate people to be the best that they can. So, in terms of actual skills, I'll give three specific skills that are important.
The first one is the ability to ask the right questions. This is about, even if you don't understand, being uncomfortable asking potentially silly questions, but it might be important. Or just thinking about those edge cases and saying, "Well, what happens if?"
The second is really important: organization. In my role, I'm managing around 60 project managers. So, it's really about knowing where everybody is in their project. If I run into the CEO in the cafeteria and have 20 seconds, what's the most burning topic that I want to talk about? It's really about being organized and knowing things.
And then the third skill that I think is really important is people management, people skills. Personally, I identify as having high EQ, meaning I like to talk to people. That doesn't mean you can't be effective if you're somebody that's a lot more startup-minded, where you want answers now and you're good at pushing people. But you need to be able to lean into what is your strength as a people person and how do you use that to create successful relationships where you bring out the best in everyone.