Biggest Challenges For Operations Excellence Manager At Sharp HealthCare
Myron's biggest challenge as Manager of Operations Excellence at Sharp HealthCare is navigating the broken American healthcare system—"a huge cruise ship stuck in the Suez Canal"—while simultaneously building credibility and mastering new subject matter daily, as illustrated by their recent crash course in California's "hospital at home" program. This requires constant learning and adapting to remain relevant when working alongside highly specialized professionals.
Healthcare, Project Management, Leadership, Problem-Solving, Continuous Learning
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Myron Soyangco
Manager of Operations Excellence
Sharp HealthCare
UCLA
UCLA Anderson SOM - MBA
Chemistry
Healthcare, Medical & Wellness
Operations and Project Management
Honors Student, Scholarship Recipient, Pell Grant Recipient, Took Out Loans, Immigrant, Worked 20+ Hours in School, LGBTQ, Transfer Student
Video Highlights
1. American healthcare system challenges: Myron describes the American healthcare system as broken, comparing it to a large ship stuck in the Suez Canal. He highlights the daily struggle to move towards more equitable human services.
2. Building credibility and relevance: As an outsider coming into specialized medical fields, Myron emphasizes the challenge of establishing credibility and relevance when working alongside highly specialized professionals. He demonstrates this by highlighting his need to quickly become an expert in new areas (like hospital at home programs) to contribute effectively.
3. Continuous learning and adaptation: The role demands continuous learning and adaptation to new topics. Myron's example of reading 110 pages of regulatory documents overnight to prepare for a meeting showcases the constant need to acquire new knowledge to stay relevant and effective in diverse fields within healthcare operations.
Transcript
On the flip side, what is the biggest challenge of your current role?
As far as my rules are concerned, there are two huge challenges. One of them I can do something about, and one I can't.
As a member of the healthcare workforce, American healthcare is broken. It's like a huge cruise ship stuck in the Suez Canal. Every day, I try to move my job a little bit more toward an equitable human service side.
On a more granular level, one of the big challenges of my role is not being an expert in many of the fields I'm working in. How do I show credibility when I'm surrounded by doctors who have dedicated their lives to a specific neuroscience or neurological service line?
It's about making yourself credible, relevant, and always learning. For example, I was recently assigned a new project for hospital at home, a California program for bringing healthcare closer to people's homes. I knew nothing about it.
I had to read close to 110 pages of regulatory documents overnight. This was so I could facilitate and speak smartly in a meeting the next day. There's a lot of homework you have to do to sit at the table with professionals in their fields.