Most Important Skills For An Institutional Account Manager At Coinbase
For Mike's Institutional Account Manager role at Coinbase, the most crucial skill is "creating and maintaining relationships," acting as a "middleman" between internal teams and clients. Strong communication and responsiveness, including "over communicating" and "overexplaining," are also vital for success in this client-facing position.
Relationship Building, Communication, Responsiveness, Client Management, Interpersonal Skills
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Mike Munyer
Institutional Account Manager
Coinbase
University of Maryland; 2012
UCLA MBA
English
Finance (Banking, Fintech, Investing), Technology
Sales and Client Management
Took Out Loans, Worked 20+ Hours in School
Video Highlights
1. Relationship building and management
2. Responsiveness and communication
3. Cross-functional collaboration
Transcript
What skills are most important for a job like yours?
I would say number one is creating and maintaining relationships. A huge part of my job is being a middleman between different teams internally and clients.
In order to do it well, you have to have a relationship on both sides, both with your coworkers and with the clients. That's definitely the biggest is establishing some rapport, getting to a point where you can deliver bad news if you have to, or make sure that they stay satisfied. It helps to just have a close relationship with these people. I'd say that's number one.
And then just being responsive and communicative, overcommunicating, overexplaining when asking different cross-functional partners internally, and overexplaining to clients. So, I'd say relationships, responsiveness, and strong communication.