Biggest Challenges Faced By An Institutional Account Manager At Coinbase
Mike's biggest challenge as an Institutional Account Manager at Coinbase involves managing "difficult clients" who can be demanding; the key to navigating this, according to Mike, is learning "when you have to be firm...and when you have to be accommodating," prioritizing valuable relationships and urgency appropriately.
Communication, Problem-Solving, Client Management, Resilience, Overcoming Challenges
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Mike Munyer
Institutional Account Manager
Coinbase
University of Maryland; 2012
UCLA MBA
English
Finance (Banking, Fintech, Investing), Technology
Sales and Client Management
Took Out Loans, Worked 20+ Hours in School
Video Highlights
1. Dealing with demanding clients is a common challenge in client-facing roles.
2. Building strong client relationships requires balancing firmness and accommodation.
3. Prioritization skills are crucial for handling urgent situations and managing client expectations effectively.
Transcript
What is your biggest challenge in your current role?
The biggest challenge, I would say, is that some clients can be difficult to deal with and pretty demanding. That kind of comes with the territory in any customer-facing role.
You get the full gamut of clients, from those who are great to work with to some who are more difficult.
The way I deal with it is by learning when to be firm with a client and when to be accommodating and understanding. It's about knowing which relationships are more valuable and which situations are truly urgent, versus those where a client might say something is urgent when it's not.
Difficult clients are part of the job. The way to get through it is by putting your foot down when you have to and being super nice when you need to.