Most Important Skills For a People Programs and Operations Lead at Alphabet
Michelle, a People Programs & Ops Lead at Alphabet Inc., emphasizes that strong organizational skills are crucial for managing "a lot of moving pieces," especially when dealing with sensitive employee situations. The ability to thrive in "ambiguity and change," combined with a genuine enjoyment of collaborating with diverse personalities, are also key attributes for success in this role.
Organization, Communication, Adaptability, Interpersonal Skills, Problem-Solving
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Michelle Lowry
People Programs & Ops Lead
Alphabet Inc. Company
University of California, Davis
N/A
Psychology
Aerospace, Aviation & Defense, Technology
Human Resources (HR)
Scholarship Recipient, Took Out Loans, Greek Life Member, First Generation College Student
Video Highlights
1. Excellent organizational skills to manage multiple tasks and sensitive employee information.
2. Adaptability and comfort with ambiguity and change in a dynamic work environment.
3. Strong interpersonal skills and the ability to work effectively with diverse personalities and teams.
Transcript
What skills are most important for a job like yours?
Definitely organization. There are a lot of moving pieces, so keeping yourself organized is really important so that nothing falls through the cracks. This is especially true because you're often dealing with employee personal situations or other sensitive matters.
Being organized and prompt in your responses is crucial. I mentioned this before, but comfort with ambiguity and change is also key. Things are always shifting in people ops and HR, so being comfortable with that is a really important skill.
You also have to enjoy working with people, as you'll be interacting with them a lot. The clients are the internal people and teams you're working with. So, you have to be excited about interacting with people and dealing with a lot of different personalities.