A Day In The Life Of A Director Of Operations At Linqia
A Director of Operations' day is "very meeting heavy," focusing on "advisement, feedback, support, and mentorship" rather than individual tasks. Melanie's role involves collaboration with other leaders, resolving escalated issues such as client dissatisfaction, and maintaining flexibility to handle unpredictable situations.
Executive/Leadership, Problem-Solving, Communication, Teamwork, Mentorship
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Melanie Archer
Director of Operations
Linqia
Cal Poly San Luis Obispo
N/A
English, Writing & Education, English
Advertising, Communications & Marketing
Operations and Project Management
Honors Student, Scholarship Recipient, Pell Grant Recipient, Took Out Loans, Worked 20+ Hours in School, First Generation College Student
Video Highlights
1. A Director of Operations work is primarily focused on providing advisement, feedback, support, and mentorship to others.
2. A significant portion of the role involves attending meetings, collaborating with team members, and participating in organizational leadership initiatives.
3. Problem-solving and conflict resolution are key aspects of the job, particularly when addressing client dissatisfaction or operational challenges.
Transcript
What does a day in the life of a director of operations look like?
A day in the life is truthfully very meeting-heavy. Something that I've had to come to terms with over the course of my career is that my work is not really my direct output. It is my advisement, my feedback, my support, and mentorship of other people to do their work.
So, I don't have a ton of time to sit down at a computer and work on a personal project. I'm more so hopping on a meeting with someone for a project that they're working on and giving them feedback, supporting them, helping to structure and strategize with them about the goal of what something should look like.
This comes in the form of a lot of one-on-ones. I participate with other leaders within the organization to ensure our teams are all working towards the same goals, moving towards where we need to get to.
One thing that I would say does come up fairly often is if there is any sort of escalation of any kind. Clients are dissatisfied with the work that we're doing, or something goes wrong technically, or human error, or things like that. That's usually where I would come in and work with the individual or individuals to support them in how to problem-solve that challenge, move through it, and find a resolution.
So luckily, every day is different, which is fun for me to have variety and exposure to different things. It can definitely be unpredictable, but I try to keep my day as open as possible to roll with the punches.