Most Important Skills for a Partner Manager at Dell Technologies
Matthew, a Partner Manager at Dell Technologies, emphasizes the necessity of a balanced skillset for effective leadership, highlighting the importance of "analyzing, interpreting data" alongside strong communication and "de-escalation skills." Success in this role, Matthew explains, hinges on precise communication, ensuring "how your people take your message is your responsibility," thus impacting team morale and overall business success.
Leadership, Communication, Data Analysis, Sales, Business Acumen
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Matthew Ferguson
Partner Manager
Dell Technologies
Loughborough University, 2008
N/A
Criminal Justice
Technology
Business Strategy
Took Out Loans, First Generation College Student
Video Highlights
1. Data analysis and interpretation skills are crucial for understanding the business and making informed decisions.
2. Excellent communication and presentation skills are essential for interacting with the team and customers, including de-escalation techniques.
3. Clear and effective communication is vital for conveying messages accurately and ensuring that team members understand and are motivated by the communication received from leadership.
Transcript
What skills are most important for a job like yours?
Leadership has many different facets. Leaders in organizations often have a varying degree of these facets, with some being strong in certain areas and others strong in others.
I find you really need a good balance to avoid glaring holes in your business. For example, you need to be strong at analyzing and interpreting data. Understanding your business is fundamental to a sales role, so being able to dig into that is key.
On the flip side, you also need to be an excellent orator with strong language and communication skills. You need to communicate clearly with your team and customers on the frontline who may escalate. You have to refine those sales skills and be able to deescalate.
A lot of these skills, like business acumen and how you use your voice, are really key. Brain communication is also very important in leadership. One lesson I learned early is that you are always responsible for how your message is interpreted, not how you intended it.
How your people take your message is your responsibility, and you have to be clear. This clarity needs to come through vocally and in written form. You must be precise, accurate, and ensure they are handling those skills.
All these things combined are key skills for leading effectively. This includes interpreting your business correctly and ensuring your people are inspired, motivated, and happy to do their job. These are softer skills, but they are some of the most crucial things you need to be strong at.
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