A Day in the Life of a Partner Manager at Dell Technologies
A Partner Manager at Dell Technologies spends most of their day in "one-on-one" coaching and development sessions with their team, focusing on skill enhancement, not micromanagement. The remainder involves handling escalated customer issues requiring difficult conversations and leadership tasks such as "presenting reports" and forecasting to upper management.
Teamwork, Problem-Solving, Communication, Leadership, Data Analysis
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Matthew Ferguson
Partner Manager
Dell Technologies
Loughborough University, 2008
N/A
Criminal Justice
Technology
Business Strategy
Took Out Loans, First Generation College Student
Video Highlights
1. A Partner Manager spends significant time in one-on-one meetings with their team members, providing guidance, coaching, and support for their development and skill enhancement.
2. A large portion of the job involves handling customer escalations, resolving complex issues, and conducting difficult conversations to address customer concerns.
3. Partner Managers also play a leadership role, presenting reports, conducting quarterly business reviews, forecasting business performance, and interpreting data for upper management.
Transcript
What does a day in the life of a partner manager look like?
A day in the life is really split between a few important things. A lot of your time is spent one-on-one with your people; you have 10 to 12 people on your team.
That's really what you want to spend the majority of your time on: working on gaps in entertainment, giving them guidance, coaching, or insights to help them do better. You really have to have that close touchpoint with your team.
It's very much about development and skills training, not micromanaging them. You spend a good chunk of your time doing that.
The rest of the time is spent dealing with customer escalations. This is when a customer is upset, frontline staff hasn't been able to resolve it, and you have to step in. You broadcast it and fix difficult conversations.
Invariably, those that land on your desk are big enough problems that they can be quite tricky. A lot of the time is spent handling those types of situations.
Mix that in with a bit of leadership when it comes to open management. This involves presenting reports and quarterly business reviews to upper leadership. You demonstrate that you know your book of business, forecast it out, and interpret data.
It's really a good mix of everything, and all that in between.
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