Most Important Skills for a Senior Revenue Operations Analyst at FullStory
A Senior Revenue Operations Analyst's success hinges on "analytical skills and communication skills," utilizing tools like Excel and PowerPoint to create impactful presentations for various audiences. Beyond technical skills, empathy, curiosity, and patience are crucial for navigating the complexities of the role, acknowledging that "nothing ever goes perfectly" in a constantly evolving technological landscape.
Data Analysis, Communication, Empathy, Curiosity, Patience
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Mat Friedman
Senior Revenue Operations Analyst
FullStory
University of Arizona Eller College of Management, 2015
N/A
Business Management & Admin, Entrepreneurship
Technology
Data and Analytics
Scholarship Recipient, Worked 20+ Hours in School
Video Highlights
1. Analytical skills are crucial, particularly proficiency in Excel and PowerPoint (or Google Sheets and Slides), for data analysis and presentation.
2. Strong communication skills are essential to effectively convey analytical findings to various audiences, including executives, even without direct interaction.
3. Empathy, curiosity, and patience are key personal characteristics for success. Empathy helps understand the impact of operational changes, curiosity drives finding solutions, and patience is needed for overcoming technical challenges and building consensus for new ideas
Transcript
What skills are most important for a job like yours?
The skills most important for an operations job like mine are both analytical and communication skills. With analysis, the tools I use most often are a combination of Excel and PowerPoint, or the Google versions of Slides and Sheets.
With the slideshow part of that analysis, strong communication skills are also important. I'm not always the one communicating directly to my audience. Sometimes I share an analysis that will be shared with several executives.
These executives don't all have time to meet with me immediately. So, it's important to convey why something is important, how my analysis should be used, and what its impact on the organization will be.
Additionally, there are personal characteristics, not strictly skill-oriented, that make someone successful in operations. The first is empathy or sympathy. I've found that many operations people haven't experienced the roles of those they support.
In these cases, operations needs empathy. It's important to understand the benefit you're providing to the organization and how your work will change people's lives.
Curiosity is also critical. Good ideas come from asking questions of other people or knowing how to apply questions to various software you're using, especially in tech.
Last but not least is patience. What I do involves building with software, but not software engineering. Nothing ever goes perfectly; there will always be bugs. It also takes time for new ideas to gain traction.
Advizer Personal Links
linkedin.com/in/matfriedman