Biggest Challenges Faced By A Senior Revenue Operations Analyst At FullStory
Mat's biggest challenge as a Senior Revenue Operations Analyst, transitioning from a customer success background, is "learning as I go" the technical aspects of operations, particularly mastering Salesforce; this highlights the steep learning curve for professionals changing careers and the critical role of such platforms in modern businesses.
Overcoming Challenges, Technology, Salesforce, Data Analysis, Career Development
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Mat Friedman
Senior Revenue Operations Analyst
FullStory
University of Arizona Eller College of Management, 2015
N/A
Business Management & Admin, Entrepreneurship
Technology
Data and Analytics
Scholarship Recipient, Worked 20+ Hours in School
Video Highlights
1. Mat's biggest challenge is the lack of an operations background, requiring him to learn technical aspects of the role on the job. This highlights the importance of continuous learning and adaptability in a career.
2. Salesforce is a critical tool in Mat's role, emphasizing the importance of learning CRM systems like Salesforce for those interested in sales, marketing, or tech careers. This is a valuable skill to highlight on a resume.
3. Mat's experience transitioning from customer success management to revenue operations showcases the possibility of career paths within a company and the transferrable skills between different roles. This highlights the value of experience in related fields for career advancement.
Transcript
What is your biggest challenge in your current role?
My biggest challenge in operations is not having much of an operations background; I'm learning as I go. I was previously a customer success manager before moving into my current role.
I excel at customer success, account management, and relationship building. However, there are technical components to operations, like understanding the systems that keep a business running continuously and on autopilot, which I've had to learn on the fly.
The most critical tool I use daily is Salesforce, and I feel I'm only scratching the surface of its capabilities. Salesforce is a leading customer relationship management platform.
Any new graduate entering a tech company, or even other industries, who will work in sales or marketing will likely need to learn Salesforce. It's a large, expensive tool that requires dedicated staff to maintain, and learning to maintain it has been both a joy and frustrating.
Advizer Personal Links
linkedin.com/in/matfriedman