Main Responsibilities of a Senior Director of Operations at Tend
Mark's main responsibilities as Senior Director of Operations at Tend, a staffing company, encompass overseeing four teams ("supply, staffing, payments, and compliance"), driving company strategy ("where we putting our emphasis? What cities, um, what clients"), and acting as a "quasi product manager," leading product development initiatives. This multifaceted role showcases Mark's leadership and strategic influence within the organization.
Executive/Leadership, Project Management, Teamwork, Problem-Solving, Strategic Planning
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Mark Pesin
Sr. Director of Operations
Tend
University of California, Santa Barbara
N/A
Film, Media Arts, Visual Arts
Manufacturing, Operations & Supply Chain, Technology
Operations and Project Management
Took Out Loans, Transfer Student
Video Highlights
1. Manages multiple teams (supply, staffing, payments, compliance), providing a broad view of operational functions within a staffing company.
2. Develops company strategy, focusing on areas like market expansion, client acquisition, pricing models, and efficiency improvements.
3. Acts as a quasi-product manager, collaborating with technical teams on developing and improving internal tools and external platforms (website and app).
Transcript
What are your main responsibilities within your current role?
As I stated before, we are a staffing company. I run the operations department, which means I manage four different teams.
We have a supply team that adds more people to the marketplace, and a staffing team that assigns those people to jobs. A payments team handles paying individuals after their shifts, and a compliance team ensures we adhere to all laws.
On top of managing those teams, I also handle all the company's strategy. This includes where we focus our efforts, which cities and clients we target, our pricing strategies, and how we can improve efficiency.
Lastly, I am also the quasi product manager for my company. I work with our technical teams to develop products, make changes to our app and website, and manage different internal tools we've built. I lead all those initiatives, planning, and related tasks.