Most Important Skills for an Operations Growth and Strategy Manager at Happy Returns by PayPal
Makai, an Operations Growth & Strategy Manager, emphasizes communication as "the biggest one," necessitated by constant interaction with diverse stakeholders. This, coupled with strong organizational skills for managing multiple projects and analytical abilities for interpreting data and modeling future growth, forms the core skillset for success in their role.
Communication, Organization, Data Analysis, Project Management, Problem-Solving
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Makai Cartman
Operations Growth & Strategy Manager
Happy Returns by PayPal
MIT 2015
UCLA Anderson MBA
Engineering - Mechanical
Technology, Transit, Transportation, Warehousing & Storage
Operations and Project Management
Scholarship Recipient, Took Out Loans, Greek Life Member
Video Highlights
1. Excellent communication skills are essential for interacting with various stakeholders, including internal teams, customers, and vendors, across different communication channels.
2. Strong organizational skills are crucial for managing multiple projects, tracking communications, and maintaining an updated calendar.
3. Analytical skills, particularly proficiency in Excel and data analysis, are valuable for modeling future growth and reviewing data output from other team members, ensuring alignment with expectations.
Transcript
What sort of skills are most important for a job like yours?
Yes, I'd say probably the biggest one is communication. I work a lot internally and externally with different stakeholders and teams, as well as customers and vendors. Being able to have all the different conversations I need between them, whether it's through email, in person, or in the virtual world on Zoom or Microsoft Teams, is crucial.
It's about being able to do that effectively so that everyone is on the same page and there are no surprises as things come up. Within that, it kind of leads to the second skill, which is organization.
Since I'm talking between all these different people and working on different projects at any given time, keeping track of who I talked to about what and knowing when to follow up is important. You definitely need to be organized.
Making sure your notes are where they need to be, as well as your calendar, keeps things a lot easier on your end. If you have your things together, it makes a difference.
Lastly, I'd probably say analytical skills. Some of my time is spent in Excel, modeling things out and projecting future growth. Being able to do different things in Excel has proven valuable for me.
While I don't do much coding, some people on my team do. Sometimes I have to look at the data they output, so being able to put on my analytical hat, read through the data, and parse through what they were doing is important.
It's about checking the information I'm seeing to make sure it aligns with what I was expecting. I think that's very important within this role.