Main Responsibilities of an Operations Growth and Strategy Manager at Happy Returns
Makai, Happy Returns' Operations Growth & Strategy Manager, focuses on optimizing the company's return processing operations, "making that experience faster and easier for employees." This involves capacity planning, forecasting return volume, and exploring solutions like "additional product features" or "third party vendors and contractors" to improve efficiency and scale operations.
Operations Management, Supply Chain Management, Process Improvement, Capacity Planning, Project Management
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
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Makai Cartman
Operations Growth & Strategy Manager
Happy Returns by PayPal
MIT 2015
UCLA Anderson MBA
Engineering - Mechanical
Technology, Transit, Transportation, Warehousing & Storage
Operations and Project Management
Scholarship Recipient, Took Out Loans, Greek Life Member
Video Highlights
1. The Operations Growth & Strategy Manager role at Happy Returns involves optimizing the return process for various retail companies. This includes improving efficiency and speed of processing returned items.
2. A key responsibility is capacity planning. This entails analyzing warehouse space and processing capabilities to ensure the company can handle the forecasted volume of returns, potentially involving seeking solutions such as software improvements or automation technologies.
3. The role requires a deep understanding of the operational processes to identify areas for improvement. This might involve collaborating with internal teams (e.g., software developers) or external vendors to implement solutions like conveyor systems or robotic technologies to increase efficiency and throughput.
Transcript
What are some of the main responsibilities within your current role?
In my current role at Happy Returns, I'm the operational and growth and strategy manager. A lot of my responsibilities are within our operations, which handles returns for many consumer retail companies.
We receive returns from customers, sort them, and aggregate them into larger shipments sent back to our retailers. This process involves sorting through items like clothing, shoes, and other apparel.
My job is to make this experience faster and easier for employees. To do this effectively, I need to thoroughly understand our operations and how the process works.
I also assess our warehouse capacity. From a space perspective, I ensure we have enough physical warehouse space to accommodate our company's growth and the work required.
Additionally, I monitor our output. I track how many returns we anticipate processing monthly and ensure our operations align with these forecasts.
If we project processing more returns than our current capacity allows, I brainstorm projects to increase that capacity. This might involve collaborating with our software team for new product features or exploring external options.
I may also work with third-party vendors and contractors to integrate automation into our warehouse, such as conveyor technologies, camera and scanner systems, or robotic solutions to enhance speed and efficiency.