Significant Career Lesson From A Customer Success Manager At A Tech Cloud Company
Liz's significant career lesson, stemming from an administrative background, is the importance of "being quick and helpful with responses," a simple yet critical aspect of customer relations that propelled their career. This responsiveness, praised by customers as "phenomenal," led to promotions and distinguished Liz from colleagues, highlighting the impactful nature of prompt and effective communication.
Communication, Customer Success, Professional Development, Technology Industry, Responsiveness
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Liz Montgomery
Unemployed - previously Customer Success Manager
2024 Forbes Cloud 100 Technology Company
UC Santa Barbara
N/A
International Relations & Affairs
Technology
Sales and Client Management
None Applicable
Video Highlights
1. Quick and helpful responses are critical for success, especially in customer-facing roles.
2. Good communication, including quick response times, can significantly impact career progression and customer satisfaction.
3. Being responsive and readily available to customers can differentiate you from competitors and lead to positive feedback and promotions.
Transcript
What is one lesson that you have learned that has proven significant in your career?
There have been many factors, but this one stems from my administrative background. I believe people recognized me and my success in that role for a very simple reason: the importance of being quick and helpful with responses.
This is specific to my role, but it translates to any position involving customer relationships. It's critical to respond quickly and in a way that's easy to understand. Good communication and letting customers know you're available and will respond when they ask a question are key.
I can't tell you how many times customers asked for my manager's email. Their feedback was always the same: "Liz's communication has been phenomenal. Our CSMs take days to get back to us, but she's so quick."
This really catapulted my career. I was promoted to a senior CSM, and it was the one thing everyone knew me for. It sounds simple, almost silly, but it was critical to my success and what my customers loved about me.
So, my biggest lesson is communication. Being quick, efficient, and responsive makes a massive difference for your customers. People lose customers simply by not responding quickly enough. You don't realize the impact until people constantly compliment you for it. That's probably the number one thing.
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