Favorite Parts of Being a Customer Success Manager at a Top Technology Company
Liz's favorite aspect of her Customer Success Manager role at a Forbes Cloud 100 company was "relationship building with customers," finding it rewarding to connect with "phenomenal people" and help them achieve their goals. This highlights a career focus on collaboration and mentorship, using expertise to empower others and foster mutual success.
Relationship Building, Customer Success, Communication, Problem-Solving, Helping Others
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Liz Montgomery
Unemployed - previously Customer Success Manager
2024 Forbes Cloud 100 Technology Company
UC Santa Barbara
N/A
International Relations & Affairs
Technology
Sales and Client Management
None Applicable
Video Highlights
1. Relationship building with customers from diverse backgrounds and roles.
2. Helping customers achieve their goals using the product and seeing their growth.
3. The rewarding experience of connecting with and assisting others.
Transcript
What did you enjoy most about being in your role?
What I enjoyed most was the relationship building with customers. When you're dealing with hundreds of people at different companies, you're going to get some bad eggs, and it can be tough sometimes. People can be hard on you, frustrated with the product, whatever it may be.
But for the most part, in the role I was in, I got to connect and build relationships with phenomenal people. They were really smart, talented, driven people from hundreds of companies over my time as a CSM. It was really fun to build those relationships with customers who really cared and wanted to get the most out of the product.
They listened to me, took my advice, and then I got to see them grow and achieve the goals they set out for themselves. Being a helper is a big part of what I like to do. So, I think the best part was just relationship building, working with so many different kinds of people and roles, and getting to know all my customers at a deep level. Helping them achieve their goals was super rewarding for me. That was the best part, for sure.
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