Biggest Challenges Faced by a Medi-Cal Managed Care Contract Manager at California Department of Healthcare Services
Kimberly's biggest challenge as a Medi-Cal Managed Care Contract Manager is serving as the primary point of contact for health plans, requiring her to "find the person that could help answer their question" even when outside her expertise. This highlights the significant organizational and communication demands of the role, requiring skillful navigation of internal resources to effectively support external stakeholders.
Communication, Problem-Solving, Project Management, Organization, Overcoming Challenges
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Kimberly Lamountry
Medi-Cal Managed Care Contract Manager
California Department of Healthcare Services
Sacramento State
Business Management & Admin
Government & Public Sector, Healthcare, Medical & Wellness
Communication and Marketing
Honors Student, Took Out Loans
Video Highlights
1. High volume of inquiries and diverse questions from Medi-Cal plans require strong organizational and communication skills to manage effectively and efficiently.
2. Navigating internal resources to find subject matter experts to answer plan questions is crucial and demands excellent networking abilities.
3. The role necessitates acting as a central point of contact, demanding strong problem-solving skills to address diverse issues and manage multiple deliverables simultaneously.
Transcript
Q6: Biggest challenge in your role.
What is your biggest challenge in your current role?
The biggest challenge in this role, I would say, is when you're the main point of contact for a plan. That can be a lot of work because they'll have questions, maybe about a payment they just got.
That's not necessarily a subject that I'm a subject matter expert on, but it's my duty to find the person in my company who can help answer their question. So, I would say that's a big challenge: just knowing who to talk to and being organized on all the deliverables and questions that come up with them.