What A Salesforce Lead At Panthera Wishes They Had Known Before Entering The Tech Industry
Kelly, a Salesforce Lead, advises aspiring professionals to carefully consider the "whole holistic process" before agreeing to build solutions, emphasizing that "just because it's possible...doesn't mean that it should," and that finding the best solution requires understanding the true pain points first. This highlights the importance of strategic thinking and thorough needs analysis over immediate problem-solving in the Salesforce administration field.
Problem-Solving, Project Management, Communication, Technology, Automation
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Kelly Carton
Salesforce Lead
Panthera
University of Arizona
Columbia University: Master's of Science in Nonprofit Management
Marketing
Nonprofit, Foundations & Grantmaking, Technology
Data and Analytics
Greek Life Member
Video Highlights
1. Understanding the limitations of technology and that not every possible solution is the best solution.
2. The importance of thoroughly understanding the problem before jumping into a solution.
3. There are many ways to solve a problem; creativity and understanding the holistic process are important for finding the best solution for the end-user
Transcript
What have you learned about this role that you wish someone would have told you before you entered the industry?
Salesforce leads and administrators want to help users have easier processes throughout their day, save time, and automate tasks. We are eager to help, and sometimes the impulse is to immediately agree to build a requested feature.
However, just because something is possible and can be built doesn't mean it should be. Technology offers many creative ways to solve problems.
Before agreeing to build something, it's crucial to understand the user's pain points and the entire holistic process. This ensures you can find the best possible solution rather than just the easiest one to build.