Most Important Skills For A CTO At Scholarly
Kelly, Scholarly's CTO, highlights "customer empathy" as the most crucial skill, surprisingly exceeding even technical proficiency, for success in their growing company. This requires translating customer needs into effective code, demonstrating the importance of bridging the gap between user experience and technical excellence.
Customer Empathy, Technical Excellence, Software Development, Leadership, Problem-Solving
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Kelly Sutton
CTO
Scholarly
Loyola Marymount University
N/A
Computer Science
Education, Technology
Product / Service / Software Development and Management
Honors Student
Video Highlights
1. Customer empathy is crucial for translating customer needs into functional software.
2. Technical excellence is vital for building high-quality software solutions.
3. Understanding the customer's perspective from the beginning of the software development process is essential for success.
Transcript
What skills are most important for a job like yours?
For being the CTO of a small, growing company, customer empathy is probably the most important quality. This might seem unexpected coming from a technical background, but when we build software, we need to keep the customer in mind from the start.
Keeping customers happy requires significant technical skill to translate their requests into computer code. Ultimately, those two – customer empathy and technical excellence – are the most crucial.