Most Important Skills For A Scholar Support Analyst At San Diego State University
Katia, a Scholar Support Analyst, emphasizes emotional intelligence as the most crucial skill, highlighting the need to deliver critical feedback ("tell people that something is wrong") without causing offense. Effective time management and communication are also vital for resolving issues promptly and reassuring stakeholders, ensuring a positive and productive outcome.
Communication, Emotional Intelligence, Problem-Solving, Time Management, Attention to Detail
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
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Traits
Katia Garcia
Scholar Support Analyst
San Diego State University
UCLA
N/a
Philosophy
Education
Research and Development (R&D)
Pell Grant Recipient, Worked 20+ Hours in School, Transfer Student, First Generation College Student
Video Highlights
1. Emotional intelligence is crucial for delivering constructive criticism and navigating sensitive situations.
2. Time management is essential for resolving issues efficiently and avoiding uncertainty.
3. Effective communication is key to easing stress and anxiety among those involved in problem-solving.
Transcript
What skills are most important for a job like yours?
I would say emotional intelligence. A lot of my role is to tell people that something is wrong with their department, that something is not working, or that they're doing something wrong.
This can sound aggressive or blaming. However, sometimes things just end up in a certain place. So, being able to navigate those situations without people being offended is incredibly important.
Also, having the energy to say, "We're going to fix it" and then actually try to fix it in a timely manner is key. Leaving a conversation where you've pointed out problems without any resolution can create a lot of uncertainty.
Therefore, time management is incredibly important, as well as communication. Being able to close loops and ease any stress or anxiety that departments or the people you're dealing with are feeling is crucial.
Attention to detail is also important, but mainly the emotional intelligence part when you're working with people in departments is incredibly important.