What An Account Supervisor At VaynerMedia Wishes They Had Known Before Entering The Advertising Industry
Katherine, an Account Supervisor at VaynerMedia, wishes someone had told them how "emotional the work would be," highlighting that the role requires much more than just hard skills and deliverables, but also "reading the room, managing personalities, staying calm under pressure." In client services, emotional intelligence is critical to being a "relationship builder" and "translating between teams" in the fast-paced environment.
Client Services, Emotional Intelligence, Relationship Building, Soft Skills, Communication
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Katherine Khaloo
Account Supervisor
VaynerMedia
Chapman University
M.S. Health and Strategic Communication at Chapman University
Communications, Political Science, American Studies
Advertising, Communications & Marketing
Sales and Client Management
Honors Student, Scholarship Recipient, Pell Grant Recipient, Took Out Loans, Greek Life Member, First Generation College Student
Video Highlights
1. The role requires a high degree of emotional intelligence, going beyond hard deliverables to include reading the room, managing personalities, and staying calm under pressure.
2. Client services involves building relationships and acting as a translator between teams.
3. The importance of soft skills is often underestimated in academic settings, but they are crucial in this fast-paced industry.
Transcript
What have you learned about this role? Do you wish someone would've told you before you entered the industry?
What have you learned about this role? Is there anything you wish someone had told you before you entered the industry?
When I thought about this question, I realized that in school and leading up to your career, you focus a lot on business and hard and soft skills. Especially in client services, I didn't understand how emotional the work would be.
It's not just about deliverables and doing good work. Working with people requires reading the room, managing personalities, and staying calm under pressure, even when things feel chaotic. The pace is fast.
Essentially, you're a relationship builder, and at times, a therapist. You also translate between teams. It's been interesting to see how much soft skills matter and how much emotional intelligence is required.