Significant Career Lesson from an Account Supervisor at VaynerMedia
As an Account Supervisor at VaynerMedia, Katherine learned that people may not remember specific deliverables, but "they always kind of remember how you made them feel;" therefore, making it a point to ensure everyone feels heard and supported has shaped how Katherine approaches every interaction with team members and clients alike because "emotional connections matter just as much, if not more than deliverables."
Emotional Intelligence, Client Relations, Interpersonal Skills, Communication, Teamwork
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Katherine Khaloo
Account Supervisor
VaynerMedia
Chapman University
M.S. Health and Strategic Communication at Chapman University
Communications, Political Science, American Studies
Advertising, Communications & Marketing
Sales and Client Management
Honors Student, Scholarship Recipient, Pell Grant Recipient, Took Out Loans, Greek Life Member, First Generation College Student
Video Highlights
1. People remember how you made them feel more than specific deliverables.
2. Emotional connections are as important as, if not more than, deliverables in building relationships.
3. Making sure everyone feels heard and supported is crucial in every interaction, both internally and externally.
Transcript
What is one lesson that you have learned that has proven significant in your career?
Touching back to the emotionality attached to this role, one thing that is really interesting and relevant to me in life, and especially relevant in my work, is how people remember how you made them feel.
While people may not remember a specific deck or asset you share, they always remember the feeling you left them with. I make it a point to ensure everyone feels heard and supported, and that they know I'm there as a resource.
People are people, and I think emotional connections matter just as much, if not more, than deliverables. This has really shaped how I show up to every interaction, whether it's internally with my direct team or externally with clients.