What Type Of Person Thrives In The Hospitality Industry, According To A Consultant At Four Seasons
Kassandra, a Four Seasons Consultant, highlights the importance of "making personal connections" and "attention to detail" for success in the luxury hospitality industry, emphasizing that while technical skills are teachable, exceptional individuals differentiate themselves through these interpersonal and meticulous skills.
Communication, Networking, Attention to Detail, Relationship Building, Luxury Hospitality
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Kassandra Rodriguez
Consultant
Four Seasons Hotels and Resorts
Texas Christian University- 2009
Southern Methodist University - Masters in Teaching and Learning
Psychology
Hospitality, Restaurants & Events
Business Strategy
Honors Student, Scholarship Recipient, Pell Grant Recipient, Took Out Loans, Worked 20+ Hours in School
Video Highlights
1. Strong interpersonal skills are crucial for success.
2. Attention to detail is highly valued, particularly in the luxury market.
3. The ability to build personal connections sets exceptional professionals apart from the competition.
Transcript
How would you typically describe people who thrive in your industry?
I would say people who are great at making personal connections. As I mentioned before, I think it's really easy to teach a system or to teach policy and procedure.
But those who are truly exceptional have the ability to make connections. I guess I would also add attention to detail.
Well, I know that skill is probably used in any industry, but it really separates you. I think especially when you come into the luxury market, being able to set yourself apart from your competition is really important.
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