Biggest Challenges Faced By A President At Rudin Enterprises
Josh, President at Rudin Enterprises, cites two major challenges: the difficulty of "hiring the right person," illustrated by needing to replace five employees due to unforeseen behavioral issues that only surfaced after a period of time, and managing demanding clients requiring constant attention and exhibiting "extremely rude" behavior, forcing a need to balance client retention with maintaining composure.
Executive/Leadership, Hiring and Firing, Client Management, Stress Management, Overcoming Challenges
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Josh Rudin
President
Rudin Enterprises
N/A
N/A
Real Estate
Real Estate
None Applicable
Video Highlights
1. Finding and retaining the right employees is a significant challenge, requiring careful vetting beyond initial interviews and the ability to identify red flags that may not be immediately apparent.
2. Managing demanding clients with particular needs and potentially difficult personalities requires patience, diplomacy, and the ability to maintain composure under pressure.
3. Balancing the need to satisfy clients with the ability to terminate relationships if necessary, depending on the financial implications, highlights the business acumen required in this role.
Transcript
What is your biggest challenge in your current role?
My biggest challenge in my current role is hiring the right person. I've already had to fire and rehire five different employees.
People might interview well, but that doesn't guarantee they'll be good employees. They won't show their negative side on day one; it can take a month to see their true colors.
For instance, I had one employee who seemed calm and amazing. However, multiple cleaners said his behavior towards me was unacceptable. He also couldn't get along with my current manager and had to be let go. Hiring the right person is extremely difficult.
Another challenge is managing clients who own a therapy practice. Some clients are extremely particular, constantly demand attention, and get upset about minor issues beyond my control.
Managing these personalities while keeping your cool is tough, as these clients can be very rude. You have to respond with phrases like, "Okay, you're right, I'll take care of it."
Alternatively, I have the option to fire them if I don't rely on their income. If I need the income, I'll accept it. Taking these situations is one of the hardest parts.
Advizer Personal Links