What An Administrative Coordinator At A Healthcare Provider Wishes They Had Known Before Entering The Healthcare Industry
Jon wishes someone had emphasized the paramount importance of patient care, stating "patient care experience is always gonna be the one...always gonna reflect on your position," above all else, even logistics; further, Jon's diverse experiences within the healthcare system, from the emergency room to imaging to memory care, highlight the unique learning opportunities available by dealing with various patients, neurologists, and geriatric teams.
Patient Care, Interdisciplinary Collaboration, Healthcare Operations, Learning and Development, Empathy
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Jon Zapanta
Administrative Coordinator
Healthcare Provider
Los Medanos Community College
Los Medanos Community College - AA Mathematics and Science
Mathematics, Data Science, Statistics
Healthcare, Medical & Wellness
Medical
None Applicable
Video Highlights
1. Understanding the diverse opportunities within a healthcare system: Jon's experience highlights the variety of roles available within a single organization like Kaiser Permanente, from direct patient care in the emergency room to assisting with imaging and working in a memory clinic.
2. Importance of patient care experience: Jon emphasizes that prioritizing patient care and ensuring a positive patient experience is crucial, as it reflects directly on the role and the organization.
3. Collaboration with various healthcare professionals: The role involves working with neurologists, neuro MAs, and geriatric teams both within and outside the organization, offering valuable learning experiences and networking opportunities.
Transcript
What have you learned about this role that you wish someone would have told you before you entered the industry?
This role is interesting because when I applied, I asked my manager questions. You always have to ask questions, as each position I held at Kaiser was completely different.
I started in the emergency room, dealing with patients as their first point of contact when they were injured. My next role was as an imaging assistant, where I helped x-ray techs take x-rays or CT exams on patients. Now, I'm dealing with patients who have memory loss and memory issues.
It's one of those things where you always want to learn as much as you can and understand the different opportunities. This is not just within my role, because you don't only deal with patients in the memory clinic, but you also work with neurologists, neuro MAs, and other providers. I also work with the geriatric team, not just within Kaiser but throughout the Bay Area.
There are many different learning experiences you can gain from others. As I said, the only thing you really need to focus on, in my opinion, is patient care. Patient care experience will always reflect on your position for the most part. Of course, we can figure out the logistics later. But we always want to make it easier for patients, ensuring they understand as best as they can and showing sympathy.