Significant Career Lesson From An Administrative Coordinator At A Healthcare Provider
As an Administrative Coordinator at a Healthcare Provider, one significant lesson learned is the importance of patience and empathy with patients and their care partners, especially in stressful hospital environments; Jon emphasizes the need to "understand what others are going through before you, you speak" and to make patients feel comfortable, thereby reducing their stress and improving their overall experience, because "the way you talk to people is the way that they'll perceive it and then the way they'll react back to you".
Patience, Empathy, Communication, Stress Management, Patient Care
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Jon Zapanta
Administrative Coordinator
Healthcare Provider
Los Medanos Community College
Los Medanos Community College - AA Mathematics and Science
Mathematics, Data Science, Statistics
Healthcare, Medical & Wellness
Medical
None Applicable
Video Highlights
1. The importance of patience when dealing with patients and their care partners.
2. The value of sympathy and understanding what others are going through before speaking, especially in a stressful environment like a hospital.
3. The impact of communication style on how others perceive and react to you, emphasizing the ability to alleviate stress and create comfort for patients.
Transcript
What is one lesson you've learned that has proven significant in your career?
Being patient is crucial, not only with patients but also with their care partners. I've been with Kaiser for almost nine years now, and I've learned that you need sympathy and understanding for what others are going through before you speak.
Always try to acknowledge what the other person is thinking. In a hospital setting, everyone is already stressed. My main goal is to alleviate that stress for patients, not by cracking jokes, but by making them feel comfortable and even happy during tough times.
These are things you learn with experience. You will encounter negative experiences, but there are always ways to learn. The way you speak to people influences how they perceive it and how they react back to you. That's what taught me to be patient and understand both the patient's and the employee's perspective.