Most Important Skills for an Administrative Coordinator at a Healthcare Provider
For an Administrative Coordinator in healthcare, "it's all communication," requiring both strong customer service skills and the ability to "feel a little bit of sympathy," especially when interacting with patients experiencing memory loss, while also having the technical skills necessary to perform the job. Ultimately, the main focus is "interacting with patients, making them feel comfortable" when discussing sensitive conditions, which sometimes requires tact and patience.
Communication, Patient Care, Customer Service, Interpersonal Skills, Empathy
Advizer Information
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Job Title
Company
Undergrad
Grad Programs
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Jon Zapanta
Administrative Coordinator
Healthcare Provider
Los Medanos Community College
Los Medanos Community College - AA Mathematics and Science
Mathematics, Data Science, Statistics
Healthcare, Medical & Wellness
Medical
None Applicable
Video Highlights
1. Communication skills, especially with patients experiencing memory loss, are crucial.
2. Patient care experience and general customer service skills are highly valuable.
3. Technical skills, such as proficiency in Microsoft Office, are necessary to learn alongside interpersonal skills.
Transcript
And what skills are most important for a job like yours?
It's all communication. Patient care experience is a big plus. When I first started, my work experience in general was a lot of customer service.
So, you really have to learn how to not just talk to people and patients, but also feel a little bit of sympathy. This is especially important with patients who have memory loss or memory issues.
Being patient is one thing, and of course, you need to learn all the technical skills, such as Microsoft Office or similar programs. But the main purpose of my position is interacting with patients and making them feel comfortable.
This is because we are often dealing with someone who has Alzheimer's or dementia. You really have to ease your way in, because sometimes you'll get backlash. So, you have to learn how to talk around things and make people feel comfortable while discussing their conditions.