Favorite Parts of Being an Administrative Coordinator at a Healthcare Provider
Jon enjoys the ability to help people in the healthcare setting, which has been a consistent theme throughout their career, starting as an emergency department clerk and evolving into a memory coordinator role where they can understand and support both patients and their care partners by "trying to fill myself in their shoes." Ultimately, the most rewarding aspect of the position is "just knowing that you're helping someone out."
Patient Care, Empathy, Helping Others, Healthcare, Career Satisfaction
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Jon Zapanta
Administrative Coordinator
Healthcare Provider
Los Medanos Community College
Los Medanos Community College - AA Mathematics and Science
Mathematics, Data Science, Statistics
Healthcare, Medical & Wellness
Medical
None Applicable
Video Highlights
1. Enjoys helping people and has a background in assisting and caring for others, which is a primary motivator for working in patient care and healthcare.
2. Started as an emergency department clerk, checking in patients and learning about their reasons for seeking care, fostering sympathy and a desire to expand patient understanding.
3. Values understanding not only patients but also their care partners, striving to empathize with their experiences and provide support, highlighting the importance of empathy in the role.
Transcript
What do you enjoy most about being in your role?
Good question. Growing up, I've always enjoyed helping people. A lot of the jobs I've had involved assisting or caring for others.
I started as an emergency department clerk. My first role at Kaiser was to check patients in, learn why they were coming in, and feel sympathy for them.
I wanted to expand on that in my current role as a memory coordinator. This allows me to understand not just the patients, but also their care partners and what they're going through. I try to put myself in their shoes.
Helping people is great, and that's why my career is currently in patient care and healthcare. It can be exhausting, but you learn that over the years.
I've been with Kaiser for about eight or nine years now. You learn to understand and interact with patients, feel sympathy for them, and know that you're helping someone. That's my favorite part about my position.