Favorite Parts of Working in Healthcare as an Administrative Coordinator
Jon enjoys working in healthcare, especially at Kaiser, because it offers the opportunity to directly help people and learn about their diverse perspectives, noting that "you actually get to learn the different perspective on people that's actually coming in." The role also provides continuous learning through seminars and webinars related to dementia and Alzheimer's, enabling them to support patients with memory issues by understanding their daily routines and connecting them with necessary resources, which is something they would love to see expand in the future.
Patient Experience, Helping People, Understanding Perspectives, Resourcefulness, Continuous Learning
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Jon Zapanta
Administrative Coordinator
Healthcare Provider
Los Medanos Community College
Los Medanos Community College - AA Mathematics and Science
Mathematics, Data Science, Statistics
Healthcare, Medical & Wellness
Medical
None Applicable
Video Highlights
1. The importance of patient experience and helping people as a core value in the healthcare industry, particularly at Kaiser.
2. The opportunity to learn and understand different perspectives of patients, especially those with memory issues, and to support their daily living by identifying care partners and additional resources.
3. The continuous learning and development opportunities within the healthcare industry, such as providers attending international seminars and webinars on dementia and Alzheimer's, showcasing the commitment to advancing knowledge and patient care.
Transcript
What do you enjoy most about being in your industry?
Another good question. For my role, at least for me being at Kaiser, it's a great company to work for because you have to have the urge for patient experience. You just want to help people in general.
For the most part, since I first started in the emergency room, you get to learn different perspectives on people coming in. The majority of people coming to the hospital are likely sick.
Now that I'm in a specialty clinic, I at least know what they're coming in for. Since it's mainly memory issues, you have to understand their day-to-day living. You don't know exactly what they're going through for the most part.
So you try to learn and just understand their day-to-day routine. Make sure to see if there are any care partners involved or if they need any additional resources. The learning process is pretty good and still building.
We actually have providers who go to different countries for seminars and webinars regarding dementia and Alzheimer's patients around the world, which is cool. We're trying to build that up more, which I think would be great.