Biggest Challenges Faced By A Senior UX Designer At Property Management Software
Jeanmarie's biggest challenge as a Senior UX Designer is balancing "what is best for the customer and what is best for the business," requiring constant negotiation between ideal user experience and quick business deliverables. This "tightrope walk" between customer impact and business needs, however, is also what makes the role engaging and necessitates "a lot of critical thinking and context switching."
Balancing Business Needs and User Experience, Advocating for the User, Critical Thinking and Problem-Solving, Context Switching and Adaptability, Understanding Business Needs
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Jeanmarie Levy
Senior UX Designer
Property Management Software Company
UC Santa Barbara
University of Southern California, Masters of Education in Higher Adminstration
Political Science, American Studies
Technology
Product / Service / Software Development and Management
Scholarship Recipient, Took Out Loans, Worked 20+ Hours in School, First Generation College Student
Video Highlights
1. Balancing user experience needs with business goals is a constant challenge.
2. Finding the right balance between creating a perfect user flow and releasing products quickly is crucial.
3. Critical thinking and context-switching skills are essential for success in this role.
Transcript
What is your biggest challenge in your current role?
The biggest challenge as a UX designer is advocating for the user's experience while also considering business needs. Ideally, these two are compatible.
However, there's often friction between what's best for the customer and what's best for the business. This means deciding how much time to spend building the perfect flow or project that solves all customer problems, versus what can be released quickly to help the business move forward.
The challenge and tightrope walk is how to best drive customer impact while keeping business needs in mind, with the hope of one day reaching that perfect flow. For me, that's what makes it fun. It involves critical thinking and context switching to understand business needs, which is exciting.