A Day In The Life Of An IT Manager At Public Bay Area Biotech
An IT Manager's day at a biotech company typically begins with addressing a flood of emails and unresolved issues, then prioritizing tasks which could involve creating dashboards or investigating security concerns; the manager also focuses on team performance, offering guidance on lingering tickets by saying "oh, we had this issue before," and directing the team to the knowledge base. However, "in IT you have these always, you have these unexpected things," suggesting a constant need to adapt to unforeseen challenges.
IT Management, Team Leadership, Problem-Solving, Communication, Prioritization
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Harold Wong
IT Manager
Public Bay Area Biotech
CUNY, NYU
NA
Computer Science
Biotechnology & Pharmaceutical
Cyber Security and IT
Took Out Loans, Worked 20+ Hours in School
Video Highlights
1. Prioritization and Communication: The role involves managing a high volume of emails and communication, prioritizing tasks, and addressing unresolved issues from the previous day.
2. Team Support and Monitoring: A key aspect is supporting the IT team by monitoring KPIs, addressing lingering tickets, and providing guidance based on past experiences and knowledge base resources.
3. Handling Unexpected Issues: The IT environment is prone to unexpected issues and 'fires' that require immediate attention, making adaptability and problem-solving crucial skills.
Transcript
What does the day in the life of an IT manager look like?
Depending on the day, I'll sync up with different stakeholders or with the team. Normally, when I get in, I have tons of emails and lingering issues from the day before to respond to. Then I prioritize and set up my day.
Sometimes my schedule is full of meetings, and sometimes it's empty, allowing me to do my own work. This can include putting together dashboards or checking security issues. I also check on the team's KPIs and see how they are doing.
I look for any tickets that have been lingering too long or that I can assist on. I might offer a pointer, like mentioning a past issue and directing them to the knowledge base. This helps my team wrap up their work.
That's a normal day if there are no unexpected fires. Of course, in IT, these unexpected things always happen, often at the worst times.
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