Most Important Skills For A Slack Global Onboarding Learning Manager At Salesforce
Halimah, a Learning Manager at Salesforce, emphasizes the crucial role of "stakeholder management," describing it as building relationships and understanding others' perspectives to ensure alignment on goals. This skill, coupled with creating positive experiences that lead to advocacy within and beyond the company ("people come to me...because I remember your onboarding and like, I remember how great the experience was"), is key to success in learning and development.
Communication, Relationship Building, Stakeholder Management, Empathy, Project Management
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Halimah Jones
Learning Manager, Slack Global Onboarding
Salesforce
Northwestern University, 2016
N/A
Psychology
Technology
Human Resources (HR)
None Applicable
Video Highlights
1. Stakeholder management and relationship building are crucial for success.
2. Empathy and clear communication are essential for effective facilitation.
3. Building strong relationships across the company can lead to positive advocacy for your work and team.
Transcript
What skills are most important for a job like yours?
Stakeholder management is a vague concept, but it's about building relationships and understanding people's perspectives with empathy. You need to be clear about their expectations and goals, as well as your own. Taking the time to build these relationships is crucial.
Often, when facilitating learning and development, you only spend a short time with participants. They spend much more time with their own teams and leaders. This is why building relationships is so important.
When people see you as an advocate for yourself and your content, it really helps in the long run. I've had people ask me to talk to customers about onboarding because they remember a great experience. This isn't just about doing my job; it's about building relationships across the company.