gtag('config', 'G-6TW216G7W9', { 'user_id': wix.currentUser.id });
top of page

What an Accessibility Specialist at Salesforce Wishes They Had Known Before Entering the Technology Industry

Haley, a Salesforce Accessibility Specialist, learned that widespread change in a large organization happens slowly, requiring navigation of ambiguity and stakeholder management. The role demands connecting accessibility initiatives to broader company KPIs, a skill requiring a "larger business perspective" to then develop "actionable solutions."

Overcoming Challenges, Achieving Goals, Industry Realities, Workplace Challenges, Project Management

Advizer Information

Name

Job Title

Company

Undergrad

Grad Programs

Majors

Industries

Job Functions

Traits

Haley Shust

Accessibility Specialist

Salesforce

Elon University, 2015

Masters of Education in Curriculum & Instruction (focus: Digital learning); University of Illinois Urbana-Champaign

Biology & Related Sciences

Technology

Education

Took Out Loans, Worked 20+ Hours in School, Greek Life Member

Video Highlights

1. Changes in large organizations, especially those impacting technology, happen slowly.

2. Navigating ambiguity and managing stakeholders with varying perspectives on accessibility is crucial.

3. Connecting accessibility initiatives to larger company KPIs is essential and can be challenging, requiring a business-oriented approach.

Transcript

What have you learned about this role that you wish someone would have told you before you entered the industry?

When I first joined Salesforce, I believed I would quickly bring about widespread change. However, that's not the case. Changes happen slowly in such a large organization, especially those impacting the technology we use.

Often, I have to navigate ambiguity and manage stakeholders who lack an understanding or viewpoint on accessibility. I'm also asked to connect my initiatives to larger company KPIs, which can be challenging at times.

I've had to learn to view things from a broader business perspective. Then, I break them down into actionable solutions that meet KPIs and move the company toward a more accessible learning ecosystem.

bottom of page