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Main Responsibilities of an Accessibility Specialist at Salesforce

Haley, a Salesforce Accessibility Specialist, focuses on creating "more equitable learning experiences" by managing accessibility service cases, conducting quality assurance on global learning content, coaching internal teams on accessibility best practices, and providing self-service resources for design and delivery specialists. This multifaceted role showcases Haley's commitment to inclusive learning design and demonstrates their expertise in accessibility within a large organization.

Accessibility, E-Learning, Quality Assurance, Instructional Design, Content Development

Advizer Information

Name

Job Title

Company

Undergrad

Grad Programs

Majors

Industries

Job Functions

Traits

Haley Shust

Accessibility Specialist

Salesforce

Elon University, 2015

Masters of Education in Curriculum & Instruction (focus: Digital learning); University of Illinois Urbana-Champaign

Biology & Related Sciences

Technology

Education

Took Out Loans, Worked 20+ Hours in School, Greek Life Member

Video Highlights

1. Manages accessibility-related service cases for the learning management system.

2. Conducts accessibility QAs of global learning content.

3. Provides coaching, design best practices, and self-service resources on accessibility to internal teams.

Transcript

What are your main responsibilities within your current role?

As an accessibility specialist at Salesforce, my core objective is to make any learning experience within our internal learning ecosystem more equitable. There are a few different things I do to achieve that.

Firstly, I manage a queue of accessibility-related service cases for our learning management system. In addition, I conduct accessibility QAs of all global learning content pushed out to our sellers.

Additionally, I offer coaching and facilitation skills, along with design best practices for accessibility, to our internal teams. Lastly, I provide self-service resources that I create and curate for a wide variety of roles.

Mostly, these resources are for design specialists and delivery specialists, but whoever needs insight into accessibility best practices, I'm there to support them.

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