Main Responsibilities of a Senior Specialist Member Experience at Tinder
As a Senior Specialist, Member Experience at Tinder, Gabrielle's main responsibilities center on "product delivery," ensuring new features function flawlessly by monitoring for bugs and user feedback. This involves crucial cross-functional collaboration with engineers and product managers, using user insights to inform product development decisions and escalating critical issues such as app outages.
Product Management, Software Development, Cross-functional Teamwork, Bug Tracking and Resolution, User Feedback Analysis
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Gabrielle Cornelio
Sr. Specialist, Member Experience
Tinder
University of California, Berkeley
UCLA Anderson School of Management - MBA
Entertainment, Music & Arts, Economics
Technology
Sales and Client Management
None Applicable
Video Highlights
1. Product delivery and monitoring: Ensuring new features are launched smoothly and that the app functions correctly by monitoring for bugs and user feedback.
2. Cross-functional collaboration: Working with engineers and product managers to address high-priority bugs, app outages, and provide user feedback to influence product development.
3. User feedback analysis: Gathering and sharing user feedback to inform product manager decisions on new features and improvements, ensuring the app caters to user preferences and needs
Transcript
What are your main responsibilities within your current role?
My current role is as a senior specialist in the member experience department at Tinder. My main responsibilities include product delivery, which is essentially making sure that anytime a new feature is launched, we are monitoring for bugs and user feedback.
This ensures the app works perfectly fine once there's a new release. I also work cross-functionally with engineers and product managers. If there is any high-priority bug or any outages on the app, I escalate that to engineers.
I'm also able to give feedback to product managers when they are developing new features. I share what users have been liking so far, which hopefully helps inform their decisions.
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