Biggest Challenges Faced by a Senior Specialist Member Experience at Tinder
Gabrielle's biggest challenge as a Sr. Specialist, Member Experience at Tinder is balancing the desires of users— "I want to help all of them and solve all their issues"—with the constraints of engineering timelines and product development. This highlights the inherent difficulty in mediating between user needs and the realities of a large-scale technology company.
Communication, Problem-Solving, Teamwork, Overcoming Challenges, Workplace Challenges
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Gabrielle Cornelio
Sr. Specialist, Member Experience
Tinder
University of California, Berkeley
UCLA Anderson School of Management - MBA
Entertainment, Music & Arts, Economics
Technology
Sales and Client Management
None Applicable
Video Highlights
1. Balancing user needs with engineering capabilities and company priorities is a significant challenge.
2. Being a middleman between users, engineers, and the company requires strong communication and negotiation skills.
3. Understanding that not all user requests can be implemented immediately due to technical or business constraints is crucial.
Transcript
What is your biggest challenge in your current role?
I think the biggest challenge is that because I work so closely with the actual users of the app, I want to help all of them. I want to solve all the issues they are experiencing.
There's only so much a team of engineers can do right away. Some things really take time. Some things just can't be changed just because a hundred users say they want it.
So, I think that's probably the hardest part. You're kind of the middleman between engineers, the company, and the product of the app, and then the users. You want to be able to help both at the same time.
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