Most Important Skills for a Public Health Investigation Manager at LA County Public Health
Fabiola, a Public Health Investigation Manager, emphasizes the crucial need for multitasking, empathy, and "being non-judgmental," highlighting the importance of active listening and observing body language to gain a complete understanding, because "you have to treat everybody the same way," regardless of their background. A passion for helping people is paramount in this role, requiring one to approach every case with compassion and understanding.
Communication, Empathy, Non-Judgmental, Passion for Public Health, Active Listening
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Fabiola Chavez
Public Health Investigation Manager
LA County Public Health
Cal State Northridge , 2004
Cal State Northridge
Accounting
Healthcare, Medical & Wellness
Medical
Video Highlights
1. Empathy and non-judgmental attitude are crucial for effective patient interaction.
2. Excellent communication and active listening skills, including interpreting body language, are essential for gathering comprehensive information.
3. Strong multitasking abilities and a genuine passion for helping diverse populations are vital for success in this demanding role.
Transcript
What skills are most important for a job like yours?
The skills that are more important for this job would be multitasking, having empathy for patients, and being non-judgmental. Communication skills are also crucial.
It's a lot, but having the passion to help individuals is key. You might work with people experiencing homelessness or those living in Hollywood, and you have to treat everyone the same way. This requires a desire and passion for the job itself.
Being non-judgmental is very important. You cannot judge individuals based on their sexual preference or the behaviors they engage in. This is the number one skill we require.
Additionally, being a great listener is vital because we learn a lot from listening. Not only listening, but also paying attention to body language during interviews is important, as non-verbal cues can convey a lot. These are the most important skills needed for this type of work.
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