What Type of Person Thrives in Hospitality, According to a Director of Sales and Marketing at Santa Monica Proper Hotel
Erin, a Director of Sales and Marketing, highlights that success in the hospitality industry hinges on a "passion for making things amazing for other people," fueled by a love of travel and service. The demanding hours and hard work require individuals who are passionate about their roles and find fulfillment in creating exceptional experiences for guests.
Passionate, Service-Oriented, Resilient, Experiential, Hardworking
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Erin Bennett
Director of Sales and Marketing
Santa Monica Proper Hotel
Boston University 2008
UCLA EMBA 2023 (expected graduation June 2023)
Hospitality Administration
Hospitality, Restaurants & Events
Sales and Client Management
Took Out Loans, Greek Life Member
Video Highlights
1. Passion for service and creating amazing experiences for others is crucial.
2. A love for travel and the experiential nature of hospitality is essential.
3. Be prepared for long hours and hard work; it's demanding but rewarding if you are passionate about it.
Transcript
How would you describe people who typically thrive in this industry?
To be in hospitality in general, whether it's food service, housekeeping, or sales, you have to be passionate about travel. I am in front office operations, and this passion is essential.
You also have to be passionate about what it is you're doing and passionate about service. We are in service of the people who come under our care at the hotel, and our role is to make their experience great.
There's a little bit of selflessness involved, but mostly it's passion. Passion for making things amazing for other people. People who really love the experiential nature of travel and dining tend to thrive.
It's hard work with very long hours in operations, so you have to love it.