A Day In The Life Of A Customer Strategy And Operations Manager At CaptivateIQ
The role is dynamic, as "no one day is like any other," and starts with addressing correspondence and action items, followed by project meetings to align stakeholders and define action items, and analytical work leveraging skills in SQL to perform "data discovery and data analysis." Dosbal also emphasizes proactive support for other teams, self-development through learning new technologies and industry research, and being prepared for unexpected urgent issues.
Project Management, Data Analysis, Communication, Problem-Solving, Self-Development
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Dosbal Aibyek
Customer Strategy & Operations Manager
CaptivateIQ
UC Berkeley
n/a
Economics, Political Science, American Studies
Technology
Operations and Project Management
Immigrant
Video Highlights
1. No two days are the same, as the work involves initiatives and projects that evolve to meet the changing needs of the organization and its customers.
2. A significant portion of the day involves meetings to plan project objectives and delegate action items to team members, ensuring alignment and progress tracking.
3. Dedication of time for self-development and learning, including understanding new technologies, acquiring technical skills, and researching industry trends in sales, revenue, and finance.
Transcript
What does a day in the life of a customer experience strategy and operations manager look like?
I often don't like to start with a cliched statement, but the one I have is that no two days are like any other. This is mostly because I'm always working on initiatives and projects that change over time to meet the needs and demands of our organization and our customers.
If you want to walk through what a typical day looks like, I'll start by taking a half hour to review all the messages that have piled up from the previous day. I go through all of my correspondence, ensuring there are no lingering action items or tasks I'm responsible for. I try to resolve these as quickly as possible, or at the very least, point stakeholders to where they can get their answers.
Then, my day usually starts with a battery of meetings. These are project meetings where we plan how to complete certain objectives and achieve desired results. This often involves getting different people on a Zoom call, like this one, and laying out action items for each of them to own. We also make sure we're following the agenda to stay aligned on what needs to get done and what we're working towards.
Whatever time is left over, I like to keep my head down, especially if there's analysis, analytical work, or data discovery to do. For example, I know SQL, so I'm comfortable working with big data. If there are analytical inquiries or expeditions I need to undertake, I'll spend a lot of time on discovery and building.
After that, whatever time remains is dedicated to checking in with other teams. I want to ensure there's any way I can preemptively support them or alleviate a concern before they even need to come to me with it.
Finally, I try to dedicate some time each week to self-development and learning. This could involve understanding a new technology or technical skill, or researching the landscape our organization operates in, which includes sales, revenue, and finance. I like to keep a pulse on what's going on and what industry experts are saying.
Working in large organizations also means unexpected things pop up. There will be "fire alarms" that go off that you aren't expecting. You have to be prepared to jump to something unplanned, so I always keep that in mind.
Advizer Personal Links