Significant Career Lesson From A Director Content Operations At Global Media Company
Dillan, a Director of Content Operations at a global media company, learned the significance of "being obsessed about the customer or the client," even when it means going "beyond obligations" to ensure a positive experience. This approach, particularly valuable in the context of film releases where creative priorities sometimes clash with business needs, fosters better collaboration across departments and ultimately benefits the entire company.
Communication, Project Management, Client Relations, Problem-Solving, Leadership
Advizer Information
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Dillan Damodar
Director, Content Operations
Global Media Company
University of California, Irvine
UCLA Anderson School of Management, MBA, Spring 2024
Economics, Film, Media Arts, Visual Arts
Arts, Entertainment & Media
Operations and Project Management
Honors Student, Took Out Loans, Worked 20+ Hours in School, Transfer Student, First Generation College Student
Video Highlights
1. Prioritize client relationships: Maintaining a strong focus on client needs and satisfaction can significantly improve the overall workflow and experience for all involved parties.
2. Effective communication is key: The ability to communicate technical information clearly and patiently to clients, even those less familiar with technical details, is crucial for success.
3. Go above and beyond: Meeting and exceeding client expectations, even if it goes beyond initial obligations, can greatly enhance the experience and lead to stronger professional relationships.
Transcript
What is one lesson that you've learned that's proven significant in your career?
One big lesson for me is being obsessed with the customer or client. A client can always have a certain understanding of your obligations within a team or for a company. My context is releasing movies.
Filmmakers are sometimes more about creativity than business. Being able to thread that line is important. This means communicating things that may be too technical for them, or perhaps not exactly what is asked of you.
If you're very focused on making sure they have a good experience, you can be patient and fulfill their needs, even beyond your obligations. I think this affects the whole process positively for all other departments.
By focusing on the customer or client, you do everyone a service for your company. You ensure they have a great relationship with you and the things you are working on together.