What Type Of Person Thrives In The Client Success Industry, According To A Client Success Manager At Watermark Insights
Daniel, a Client Success Manager at Watermark Insights, identifies "intellectual curiosity" as the key trait for success in the industry, emphasizing the importance of "being curious about how to do your job better," and proactively seeking improvements. This continuous questioning, even if it involves asking what might seem like simple questions, propels individuals from being "good colleagues" to "great colleagues."
Intellectual Curiosity, Creativity, Problem-Solving, Communication, Initiative
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Daniel Zarazua
Client Success Manager
Watermark Insights
The University of Texas at Austin, 2012
The University of Nevada, Las Vegas - Masters in Education, Curriculum and Instruction
Legal & Policy, Anthropology, Sociology
Education
Sales and Client Management
Honors Student
Video Highlights
1. Intellectual curiosity is key to success in the industry. Always ask questions and be open to learning.
2. Creativity and a thoughtful approach to improvement are highly valued.
3. There are no dumb questions; curiosity is encouraged and helps individuals excel.
Transcript
How would you typically describe people thriving in this industry?
I would say intellectual curiosity. Being curious is the best way of succeeding in this industry.
Whether it's being curious about how to do your job better, learning products on your own time, or understanding current processes, curiosity is key. It also extends to making new initiatives within your current team.
Having that curious thought and asking questions is what elevates a colleague from good to great. You can never have too much creativity or be too thoughtful about what can be improved.
I've seen that individuals who always ask questions, even if they think there's no wrong or dumb question, stand out. It's about being curious enough to ask, "Has this been done before?" or "Is this something we might consider engaging in with our clients next time?" That, I think, is the outstanding ability of being intellectually curious all the time.