Significant Career Lesson From A Client Success Manager At Watermark Insights
Daniel, a Client Success Manager, emphasizes the paramount importance of confidence in career success, stating that "if you don't have that confidence...clients will understand." This self-assuredness, even when facing uncertainty, allows one to effectively guide clients and project competence, following the principle of "take it so you make it."
Communication, Confidence, Client Relations, Problem-Solving, Leadership
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Daniel Zarazua
Client Success Manager
Watermark Insights
The University of Texas at Austin, 2012
The University of Nevada, Las Vegas - Masters in Education, Curriculum and Instruction
Legal & Policy, Anthropology, Sociology
Education
Sales and Client Management
Honors Student
Video Highlights
1. Confidence is key in client interactions; clients can sense doubt and it impacts their trust.
2. Even without knowing all the answers, project confidence and a proactive approach to finding solutions.
3. Communicate effectively, assuring clients that you're addressing their needs, even if the solution requires further investigation
Transcript
What is one lesson that you've learned that has proven significant in your career?
I would say, be confident in whatever you speak, whatever you present, and whatever you question. If you don't have that confidence or don't feel confident in yourself, your clients will understand.
They'll see it, hear it, and they don't want to have someone who's doubtful of themselves. Because then they become doubtful of what they're doing. "Is this something that we should be using? He seems doubtful of himself."
I think being confident in whatever you might do, even if you don't know the right technical answer, is important. It's like that phrase, "fake it 'til you make it." Be confident, even if your institution or clients might not know what's going on.
You want to relay the feeling that, "Hey, I know what's going on. I can direct you." If you don't know the answer right away, say, "Let me find someone who might be able to assist you," or "I'm going to get back to you." Just having that confidence and being able to communicate that in whatever situation might arise would be great.