Most Important Skills For A Client Success Manager At Watermark Insights
For a Client Success Manager role, effective "strategic communication" and a proactive approach to challenges are crucial, requiring creativity to provide excellent customer service even when facing unfamiliar issues; the ability to avoid saying "I don't know" and instead creatively finding solutions is key to success.
Communication, Problem-Solving, Creativity, Proactive, Strategic Thinking
Advizer Information
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Job Title
Company
Undergrad
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Daniel Zarazua
Client Success Manager
Watermark Insights
The University of Texas at Austin, 2012
The University of Nevada, Las Vegas - Masters in Education, Curriculum and Instruction
Legal & Policy, Anthropology, Sociology
Education
Sales and Client Management
Honors Student
Video Highlights
1. Excellent communication skills are essential, especially strategic and proactive communication.
2. A proactive approach to problem-solving is crucial; facing challenges with a plan.
3. Creativity and curiosity are vital for addressing diverse client issues and providing excellent service.
Transcript
What skills are most important for a job like yours?
Communication is key. Ideally, I'd want someone who's a go-getter and proactive. They should be someone who, when faced with a challenge, doesn't just get bogged down, but actively addresses the situation.
They should devise a plan before speaking out too soon. Even if you're an extrovert, you want to be strategic in your communication. This means being proactive with whatever you might face.
Creativity is also essential. You have to be creative in different calls, especially if an issue is discussed that you have no prior knowledge of. You need to find a way to relay a quick message that you'll get back to them.
You never want to say "I don't know" or "I've never heard of this before" on a call. Instead, be creative in providing the best customer service for the institution or client.
So, the big three are communication, being proactive, and of course, being creative and curious in anything you do.