What Type Of Person Thrives In The Foodservice Industry According To A Foodservice Senior Key Account Sales Manager At PepsiCo
Success in the foodservice industry requires "doers" who are organized, possess strong sales skills, and maintain composure under pressure; a thick skin is essential because dealing with upset customers, even over uncontrollable issues like syrup shortages, is commonplace.
Communication, Problem-Solving, Resilience, Sales Skills, Organization
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Chris Tuzzio
Foodservice Senior Key Account Sales Manager
PepsiCo
University of Colorado Boulder
n/a
Political Science, American Studies
Consumer Packaged Goods (CPG), Food, Beverages & Alcohol
Sales and Client Management
None Applicable
Video Highlights
1. People who thrive in this industry are 'doers' who plan, get things done, and are organized.
2. Strong sales skills and social interaction abilities are essential.
3. The ability to handle customer complaints and maintain a thick skin is crucial for success in this field.
Transcript
How would you describe people who typically thrive in this industry?
People who thrive in this industry are doers. They set out with a plan and get things done.
They are also good at social interaction with customers. Most importantly, they plan something out, get it done, and are organized.
Of course, strong sales skills are also essential. Another key trait is having thick skin. Almost every day, you'll have a customer calling to curse you out.
This is something you'll deal with, especially if you can't provide a customer with something they need, like a box of syrup for their soda machine. You can't control that, unfortunately.
So, having thick skin and letting those situations roll off you is important. You need to de-escalate the situation with the customer and keep their business. I'd say these are the qualities that will help people succeed in this industry.
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