Most Important Skills For A Foodservice Senior Key Account Sales Manager At PepsiCo
For a successful career as a Foodservice Senior Key Account Sales Manager at PepsiCo, building and maintaining relationships is paramount, requiring the ability to "speak differently" to various clients, from CEOs to small restaurant owners. A crucial leadership skill is empathy, demonstrated by leading by example and never asking employees to do something that management would not do themselves, fostering a strong sense of camaraderie and commitment.
Communication, Relationship Building, Empathy, Team Management, Leadership
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Chris Tuzzio
Foodservice Senior Key Account Sales Manager
PepsiCo
University of Colorado Boulder
n/a
Political Science, American Studies
Consumer Packaged Goods (CPG), Food, Beverages & Alcohol
Sales and Client Management
None Applicable
Video Highlights
1. Building and maintaining relationships is crucial, adapting communication styles to different clients (from CEOs to small business owners).
2. Empathy and understanding towards team members are vital for effective management.
3. Leading by example, working alongside the team, and not asking employees to do tasks the manager wouldn't personally handle, fosters a strong team environment and loyalty.
Transcript
What skills are most important for a job like yours?
The most important skill in this job is building and maintaining relationships, both internally and externally. People want to buy from and partner with individuals they like and enjoy talking to.
This means being adaptable, like a chameleon. You might speak differently to a CEO of a large chain than you would to the owner of a small mom-and-pop restaurant. Knowing how to approach each situation is key.
When managing a team, empathy is crucial. Understand their situations and their days. Never ask your team to do something you wouldn't do yourself.
This approach was reinforced at Pepsi. We worked long hours, but the head of my office and my direct supervisor were there, working those same 12-plus hour days.
This showed me they were in the trenches with us. I believe I might not still be here if they had just barked orders from home without sharing the same time commitment.
So, being empathetic to your employees and not asking them to do anything you wouldn't do yourself are probably the biggest skills and personality traits needed to be a successful manager.
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