Significant Career Lesson From An HR Compliance Consultant At Kaiser Permanente
Cheryl, an HR Compliance Consultant III at Kaiser Permanente, emphasizes that consistent "follow up" is a critical lesson in career. By doing what one says and diligently finding answers or connecting clients with the right resources, one builds trust and strong relationships, ultimately establishing themself as a reliable and approachable resource.
Client Relations, Trust Building, Follow-Up, Resourcefulness, Communication
Advizer Information
Name
Job Title
Company
Undergrad
Grad Programs
Majors
Industries
Job Functions
Traits
Cheryl Zapanta
HR Compliance Consultant III
Kaiser Permanente
Community College
N/A
Medical, Sciences & Related
Healthcare, Medical & Wellness
Consulting
None Applicable
Video Highlights
1. Importance of follow-up: Consistently following up on commitments builds trust and strengthens client relationships.
2. Building trust: Establishing trust with clients allows them to approach you with questions, regardless of size or complexity.
3. Resourcefulness: Even without immediate answers, being willing to find solutions or connect clients with the right person is crucial.
Transcript
What is one lesson that you have learned that has proven significant in your career?
The one lesson I learned is to follow up. If I say I'm going to do something, I want to be able to do it and follow up with them.
This builds the trust you have with your clients and fosters the relationship where they can come to you with their questions, whether small or big. If I don't have the answer, I will go look for it and ensure I get you to the right person.
It's the follow-up that builds trust and leads to a great relationship with clients.